Frequently Asked Questions
Is not everything clear after reading this page? Please contact us.
Table of contents:
- How long does it take for my order to arrive?
- Do I have product warranty on my ordered items?
- In which countries do you deliver?
- Do I have product warranty on my ordered items?
- How can I track my order?
- When will I receive my money back after I returned my item?
- Can I exchange my item?
- When will I receive my money back after I returned my item?
How long does it take for my order to arrive?
In the Netherlands, products at Stricters will be delivered in two working days. If there are any exceptions, this will be mentioned in the description on the product page. In case your order did not arrive within the mentioned working days, please contact us, so we can find out as soon as possible what the problem is.
For all countries in the EU, an order will be delivered within five working days.
Visit our shipping & returning page for more information about the return process.
Do I have product warranty on my ordered items?
Orders within the Netherlands and Belgium that are €49,- or higher don’t have any shipping costs. For orders that are less than this amount we ask €2,95 shipping costs in The Netherlands and €6,95 shipping costs in Belgium.
In all other EU-countries the shipping costs are €9,95. We offer free shipping for orders higher than €150.
In which countries do you deliver?
The countries we ship to are: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
Do I have product warranty on my ordered items?
Yes, according to the Dutch laws you have a warranty on your ordered clothing. Please contact us to make use of this warranty.
How can I track my order?
In your confirmation email we also sent a Track & Trace code. You can use this code to track your package. If the order was not delivered on time, please let us know.
When will I receive my money back after I returned my item?
Follow the instructions on our shipping & returning page.
When will I receive my money back after I returned my item?
We will refund your purchase price and possibly your shipping costs as soon as possible, but 14 days at the latest. Visit our shipping & returning page for more information about returning of exchanging a product.
